bring your number to where the going's good
Its time to jump for joy, do the fandango, get your groove one and celebrate.Your phone number can now follow you when you come to TELUS.
So pack it up and move the where the going's good with TELUS Simple Switch.™
Its Easy to Switch
We know how hard break-ups can be, so we'll do the work for you with TELUS Simple Switch.™ Bring your active mobile phone into Federal Wireless, keep your phone number and:
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We'll contact your current provider and let them know its over
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To make your new phone all your own, we'll give you a full-track music download, a ringtime and an image FREE
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\In many cases, we can even transfer your contacts and address book to your new TELUS phone
FAQs
What is Wireless Number Portability (WNP)?
Wireless Number Portability allows you to keep the same mobile, home and/or business phone number when switching service providers within the same local area.
When can I transfer my number?
On March 14, 2007, so start counting the days till you can get where the going's good.
Are all phone numbers eligible for transfer?
Generally, personal and business numbers can be switched to TELUS if:
- It's an active mobile or landline phone number (pager numbers are NOT transferable)
- We have wireless service in that area
- You're transferring your number from a service provider in the same local calling area
- Wireless Number Portability is available in that area
Do I need to cancel my current phone service before switching to TELUS?
To transfer your number, it must be active. However, upon transferring your number to TELUS, service for your phone number with your current service provider will be automatically cancelled. You may be obliged to pay any early cancellation fees and outstanding balances to your current service provider. We suggest that you review your existing service agreement to find out what fees or charges would apply if you cancel before the end of your contract term.
Can I keep my old phone?
You'll need a phone from TELUS, but we'll help you choose the right phone for you to enjoy all the great features and cool services we offer.
Can I switch to TELUS before the end of my current service agreement?
Yes, but you may be obliged to pay any early cancellation fees and outstanding balances to your current service provider. We suggest that you review your existing service agreement to find out what fees or charges would apply if you cancel before the end of your contract term.
How long will it take to transfer my number to TELUS?
If you're transferring a mobile phone number from another provider, it should only take up to 2.5 business hours. If you're transferring a landline phone number to a TELUS wireless account, it should only take up to 2 business days. If your transfer is more complex and depending on your current service provider, it could take up to one week.
If I have a family or share plan, do I need to transfer all the numbers in the plan?
No. You can choose one or several numbers within an account to transfer to TELUS.
Can I transfer my number to or from a PDA or BlackBerry device?
Yes. Phone numbers can be transferred to and from either of these devices.
If I'm already a TELUS wireless client, can I transfer any phone number to my existing wireless account?
Yes. For example, you can transfer your existing home phone number to your existing TELUS wireless account or vice versa.
If I have a business pooling plan with another service provider, can I transfer my number to TELUS?
Yes. You can transfer your number to TELUS if you are on a pooling plan, but the rate plan from your previous service provider cannot be transferred to TELUS. You can select a TELUS plan that meets your needs.
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